AGELUXE AI LLC TERMS OF SERVICE

1. Agreement

These Terms of Service govern Client’s purchase, access, and use of services (“Services”) provided by AgeLuxe AI LLC (“AgeLuxe AI” or “Company”). “Client” means the customer purchasing or using the Services. The person accepting these Terms represents that they have authority to bind Client. Any signed agreement between the parties controls in the event of a conflict, except that liability limitations may be modified only as expressly provided in Section 8.

2. Administrative Use Only

AgeLuxe AI provides AI-assisted administrative, scheduling, lead management, marketing, and customer communication tools. The Services do not provide medical advice or healthcare services and are not a substitute for professional judgment.Client shall not use the Services to diagnose conditions, recommend treatments, prescribe medications, determine clinical eligibility, or respond to medical emergencies.Client remains responsible for its healthcare services, clinical decisions, business operations, and professional obligations.

3. Client Responsibilities

Client must review and approve its knowledge base, business information, pricing, workflows, and escalation instructions before activation, monitor automated communications, and promptly report errors or necessary changes.Client is responsible for the accuracy and legality of its content and instructions, account security, and compliance with applicable laws, licensing requirements, advertising rules, and professional standards.Client must obtain and maintain required communication permissions, consent records, and authorizations and honor applicable opt-out requests. Each party remains responsible for its own legal obligations.

4. Privacy, Confidentiality, and Client Data

Client shall not provide Protected Health Information (“PHI”) unless any required Business Associate Agreement (“BAA”) has been executed and the relevant Services are configured to handle it appropriately.Each party shall use reasonable safeguards to protect the other party’s confidential information and use it only to perform this agreement or as expressly authorized. Confidential information excludes information lawfully public, independently developed, or rightfully obtained without restriction. Legally required disclosures are permitted, with notice when lawful.Client retains ownership of its submitted business information, customer information, and content. AgeLuxe AI’s ownership of its technology and its publication permissions do not transfer ownership of Client’s underlying records.Client is responsible for exporting records it needs before termination. AgeLuxe AI will handle retained data according to applicable law and any BAA, including required return, destruction, or continued safeguards. Legally permitted retention of promotional materials and lawfully de-identified, aggregated statistics remains subject to Section

5. Intellectual Property and Publicity

AgeLuxe AI retains ownership of its Services, software, workflows, documentation, trademarks, and related intellectual property. Client permits AgeLuxe AI to use Client content and data as reasonably necessary to provide, support, and secure the Services.Client grants AgeLuxe AI a perpetual, irrevocable, nonexclusive, worldwide, royalty-free license to use, reproduce, edit, publish, display, and distribute Client’s business name, logo, reviews, testimonials, feedback, submitted promotional content, and documented business results in websites, social media, advertisements, case studies, presentations, and other marketing materials, without additional approval or compensation.erwise. AgeLuxe AI may accurately identify Client as a current or former customer.Client represents that it has authority to grant these rights. AgeLuxe AI will not materially misrepresent statements or results and will include legally required disclosures. This permission excludes patient-identifying information, PHI, private patient communications, and third-party content unless all required separate permissions and authorizations have been obtained. Applicable privacy laws and any BAA control. These permissions do not authorize disclosure of other confidential information. AgeLuxe AI may use Client suggestions and feedback to improve its Services without additional compensation, subject to applicable privacy and confidentiality obligations.

6. Fees and Payment

Fees, billing frequency, subscription terms, and usage charges are specified in the applicable order or signed agreement. Where recurring billing is expressly authorized, Client authorizes charges to its designated payment method according to those terms until cancellation becomes effective. Subscriptions renew for successive billing periods unless properly canceled. Late payments may result in suspension after reasonable notice.Except as expressly stated in a signed agreement or required by law, fees are non-refundable, billing periods are not prorated, and unused service time does not qualify for a refund or credit. AgeLuxe AI may provide discretionary credits or refunds.

7. Service Disclaimer

AgeLuxe AI will use commercially reasonable efforts to provide reliable Services. Client acknowledges that AI-generated content may contain errors, omissions, or inaccurate information and requires appropriate oversight.AgeLuxe AI does not guarantee revenue, appointment volume, conversions, patient outcomes, or other business results. Availability and functionality may depend on third-party platforms, telecommunications providers, and integrations.EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR BUSINESS INTERRUPTION.TO THE EXTENT PERMITTED BY LAW, AGELUXE AI IS NOT RESPONSIBLE FOR PATIENT OUTCOMES OR CLINICAL DECISIONS MADE BY CLIENT OR ITS PROVIDERS.AGELUXE AI’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE FEES PAID BY CLIENT TO AGELUXE AI DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO A CLAIM.THIS IS A SINGLE AGGREGATE CAP, NOT A PER-CLAIM CAP, AND APPLIES REGARDLESS OF THE LEGAL THEORY ASSERTED, INCLUDING CONTRACT, TORT, ORDINARY NEGLIGENCE, OR OTHERWISE. TO THE EXTENT LAWFULLY PERMITTED, IT INCLUDES CONFIDENTIALITY, PRIVACY, DATA SECURITY, AND INDEMNIFICATION OBLIGATIONS, INCLUDING RELATED DEFENSE COSTS AND ATTORNEYS’ FEES.NO INDEMNIFICATION OR CONFIDENTIALITY PROVISION CREATES AN EXCEPTION TO THESE LIMITATIONS. ANY SEPARATELY NEGOTIATED EXCEPTION MUST BE IN A WRITING SIGNED BY BOTH PARTIES THAT EXPRESSLY IDENTIFIES THIS SECTION AND THE CHANGE.NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY TO THE EXTENT THAT DOING SO IS PROHIBITED BY APPLICABLE LAW. THESE LIMITATIONS DO NOT RESTRICT THE RIGHTS OF REGULATORS OR THIRD PARTIES WHO ARE NOT BOUND BY THIS AGREEMENT.

9. Indemnification

Client shall defend, indemnify, and hold harmless AgeLuxe AI, its affiliates, officers, directors, employees, and contractors from third-party claims and related damages, liabilities, and reasonable legal expenses arising from Client’s unlawful conduct, healthcare services, treatment decisions, business operations, content, instructions, or misuse of the Services, except to the extent caused by AgeLuxe AI’s own wrongful conduct.Subject to Section 8, AgeLuxe AI shall defend and indemnify Client against third-party claims that the Services, as provided and used as authorized, infringe intellectual property rights. This obligation excludes claims arising from Client content, unauthorized modifications, or combinations not supplied or authorized by AgeLuxe AI. The indemnified party must promptly notify the other party and reasonably cooperate. The indemnifying party controls the defense but may not impose admissions or nonmonetary obligations on the other party without its written consent.

10. Termination and Cancellation

Unless a signed agreement specifies otherwise, either party may terminate for convenience with at least thirty (30) days’ prior written notice.

Client cancellation requests must be sent by an authorized representative to [email protected]. Notice is effective upon receipt. Verbal requests, inactivity, failure to use the Services, or non-payment do not constitute cancellation.Cancellation becomes effective at the end of the first full billing period whose end date falls at least thirty (30) days after receipt of written notice. If fewer than thirty (30) days remain in the current billing period when notice is received, the subscription continues through the end of the following billing period.Client remains responsible for all full billing periods through the effective cancellation date. No partial billing periods, prorated refunds, or unused-time credits apply, except as required by law or expressly agreed in a signed writing. Services remain available through the paid termination date unless properly suspended or terminated for cause.Either party may terminate for a material breach remaining uncured fifteen (15) days after written notice. AgeLuxe AI may immediately suspend Services for unlawful activity or reasonable security concerns.Termination does not eliminate accrued payment obligations or provisions intended to survive.

11. Governing Law and Disputes

South Carolina law governs these Terms, without regard to conflict-of-law principles. The parties consent to the exclusive jurisdiction of the state courts located in South Carolina and, where federal jurisdiction exists, the United States District Court for the District of South Carolina.Before initiating litigation, the parties shall attempt in good faith to resolve the dispute through discussion for at least thirty (30) days, except where urgent injunctive relief is reasonably necessary.

12. Entire Agreement

These Terms and any mutually accepted order form, statement of work, or signed agreement constitute the entire agreement concerning the Services and supersede prior discussions. Additional or conflicting terms in Client purchase orders or other documents do not apply unless expressly accepted in writing by AgeLuxe AI.

If a provision is unenforceable, the remaining provisions remain effective. Electronic signatures and electronic acceptance are valid to the extent permitted by law.

BY PURCHASING, ACCESSING, OR USING THE SERVICES, CLIENT ACKNOWLEDGES THAT IT HAS READ, UNDERSTOOD, AND AGREES TO THESE TERMS OF SERVICE.